Reporting to the Guest Services Manager, Guest Services Attendants are responsible for providing excellent guest service ASM Ontario events.
Greet guests with a smile. Check badges and assist with crowd control inside the building and outside on the dock. Maintains fire watch during exhibit hours. Directs show move-in and move-outs. Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. Respond to guest complaints, questions, information requests and comments. Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. Use excellent customer service skills and positive attitude when interacting with guests, vendors & employees. Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. Effectively and calmly interact with angry or emotional guests and employees. Ability to memorize, recollect, retrieve, and recite relevant information. Follow all operating policies and procedures at all times. Maintain company confidentiality. Other duties as assigned.
